Customs Broker
A licensed professional or company that prepares and files customs declarations for importers, classifies goods and arranges payment of duties and taxes.
TL;DR: A customs broker is a licensed specialist who clears goods through customs on behalf of the importer. They file the declarations, advise on classification, and arrange payment of duties and taxes.
Most countries let importers file their own entries, but the rules are detailed and change often. A customs broker knows the local tariff schedule, required documents, and filing systems. In many countries, including the United States, brokers must hold a government license.
A typical broker reviews the Commercial Invoice, Packing List, and transport document. They confirm the HS Code, calculate import duty and taxes, file the entry, and respond to customs questions or inspection requests. In the US they can also file the ISF for ocean shipments. Some also arrange delivery from the port to your warehouse or job site.
Many freight forwarders offer brokerage in-house or through partners. Using one company for both freight and clearance can simplify things. Still, the importer remains legally responsible for the accuracy of the entry, even when a broker files it.
Contact a broker before your first order, not after the ship arrives. Ask them to confirm the correct HS Code for your products, any documents your country needs, and the rules for wooden crates and pallets. Share the supplier’s draft invoice and packing list with them early, so any issues can be fixed before shipment. See also Customs Clearance and Freight Forwarder.